Frequently Asked Questions

Shipping & Delivery

How long does shipping take?
Orders are processed within 2–3 business days, followed by 4–9 days in transit, for a total delivery time of 6–12 business days.

Do you offer free shipping?
Yes, we offer free shipping on all orders within the United Kingdom.

How can I track my order?
Once your order ships, you'll receive a tracking link by email. You can also check your order status anytime on our Track Your Order page.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached.

How do I start a return?
Email us at info@gianoco.com with your order number and we'll guide you through the process. Full details are in our Return & Refund Policy.

How long does a refund take?
Once we receive your return, refunds are processed within 10 business days back to your original payment method.

Orders & Payment

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, and Shop Pay.

Can I change or cancel my order?
Contact us as soon as possible at info@gianoco.com. If your order hasn't shipped yet, we'll do our best to accommodate changes.

Products & Sizing

How do I find my size?
Each product page includes a size guide to help you choose the right fit.

Customer Care

How can I contact you?
Email us at info@gianoco.com or call +44 7723 478948, Monday to Friday, 09:00–17:00 (GMT). You can also visit our Contact page.